Each product is custom made and assembled in Rhode Island. Processing after receiving the order is 1 to 3 days with shipments on regular in-stock items taking 5 to 7 days after order. This may be shorter based on your location. For custom products or walls, processing and lead time for materials may take longer. We will work with you and communicate lead time, shipping, and tracking information so that you are aware of what to expect. We guarantee that your product will arrive to you healthy and in good condition. if there is an issue with your order, contact us.